Shipping & Delivery

PROCESSING TIME

Please allow 7 -10 business day before arrival.

We do not ship to P.O. Boxes and all orders must have a physical address.
All purchase orders are subject to bank authorization prior to shipping.

CARRIER DELIVERY TIME

Monday – Friday (excluding federal holidays) through the United States Postal Service

RETURNS /REFUNDS
Customer satisfaction is our first priority at Shades of Monet®!
If you are unsatisfied with any Shades of Monet® online product please contact us immediately and let us know why, helping us ensure that you are a continued satisfied customer. We will gladly exchange your purchase for any other Shades of Monet® online product.

MERCHANDISE RETURN POLICY PROCESS

We request that your unsatisfied item(s) are returned within the first 30 days of the purchase date. You must mail back by USPS or any other Partial Postage insuring that your item(s) have been received on our end. All items(s) must be returned to Shades of Monet Cosmetics: P.O. Box 2513 Duluth GA. 30096 prior to issuing credit for returned item(s).

We regret that we are unable to refund any shipping cost

Once we have received your package we will credit your billing credit card for the charged purchased amount (less shipping).

Please allow 7 – 14 business days for your financial institution to reflect the returned transaction.

We pride ourselves on making sure that your shopping experience is one with ease.

DAMAGED ITEMS

Shades of Monet® tries to ensure that your package(s) are delivered not only in a timely matter but also undamaged. However, there are times where packages become damaged in the carrier process. Should you experience such damage to your products please call us immediately at 1-888-518-1613 or email us directly at [email protected] with a detailed description describing the damage to purchase item(s) and include image with email.  We will request that you send back damaged goods by USPS or any other Insured Partial Postage insuring that your damaged goods have been received on our end.

We regret that we are unable to refund shipping.

Once we have received your package we will replace your item and reship the next business day (PROVIDED MERCHADISE IS IN STOCK) to the current shipping address on file.

This time shipping is on us!

OUT OF STOCK/ BACKORDERS
When an item that is selected is out of stock or on back order, you will be notified immediately of the estimated time of arrival via email. All other in stock items will be shipped 7- 10 Business Days excluding holidays.

In this scenario, you will not be charged with two separate shipping fees. You will only be charged the original shipping cost.

FTC Affiliate Disclosure

FTC Disclosure: We are professional beauty brand ambassadors and a manufacturing company with several joint venture partnerships. Any reviews, feedback or solicitation of products on shadesofmonet.com. We, in fact, do receive compensation from products we support. We are independently owned and the opinions expressed here are our own. However, they are expressed professionally and ethically. Should you have any concerns and need more information please address all questions to our legal team at [email protected].

Privacy Policy

This document was last updated on February 18, 2018

1. WEBSITE DISCLAIMER

This website is a sponsored website created or supported by a company, organization or group of organizations.

Monet Colbert is also a Former REDKEN Brand Ambassador of the L’Oreal Company

This website accepts forms of cash advertising, sponsorship, paid insertions or other forms of compensation as well as the sale of “Shades of Monet LLC” personal brand products.

This website abides by word of mouth marketing standards. We believe in honesty of relationship, opinion, and identity. The compensation received may influence the advertising content, topics or posts made on this website. That content, advertising space or post will be clearly identified as paid or sponsored content.

The owner(s) of this website is not compensated to provide opinion on products, services, websites and various other topics. The views and opinions expressed on this website are purely the website owners. If we claim or appear to be experts on a certain topic or product or service area, we will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.

This website does not contain any content which might present a conflict of interest.

2. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

Shades of Monet LLC & Shades of Monet® cosmetics are committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By Shades of Monet® cosmetics http://www.shadesofmonet.com  you acknowledge and fully understand Shades of Monet LLC & Shades of Monet® cosmetics Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

3. PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Shades of Monet LLC & Shades of Monet® cosmetics services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

4. INFORMATION WE COLLECT AND HOW WE USE IT

Shades of Monet LLC & Shades of Monet® cosmetics collect certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

a. Web Server Logs.

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page you linked to our site from.
  • Pages you viewed on the site.

b. Use of Cookies

Shades of Monet LLC & Shades of Monet® cosmetics may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

Shades of Monet LLC & Shades of Monet® cosmetics reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into http://www.shadesofmonet.com a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c. Personal Information Users

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

  • To fulfill your service requests for services.
  • To protect ourselves from liability,
  • To respond to legal process or comply with law, or
  •  In connection with a merger, acquisition, or liquidation of the company.

5. USE OF WEB BEACONS OR GIF FILES

Shades of Monet LLC & Shades of Monet® cosmetics Web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow Shades of Monet LLC & Shades of Monet® cosmetics to count users who have visited those pages and to deliver co-branded services. Shades of Monet LLC & Shades of Monet® cosmetics may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Shades of Monet LLC & Shades of Monet® cosmetics prohibit Web beacons from being used to collect or access your personal information.

6. ACCESSING WEB ACCOUNT INFORMATION

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant at [email protected]

7. CHANGES TO THIS STATEMENT

Shades of Monet LLC & Shades of Monet® cosmetics have the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

8. CONTACTING US

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at [email protected] or send your comments to:

Shades of Monet LLC & Shades of Monet® cosmetics
Attention: Privacy Statement Personnel
P.O. Box 2513
Duluth, Georgia 30096

Shades of Monet LLC & Shades of Monet® cosmetics will use commercially reasonable efforts to promptly respond and resolve any problem or question.

SALES TAXES

If you are a resident of the state of Georgia and purchase Shades of Monet® products through our online store by law we are required to charge 8% sales tax.

All other states are excluded at this time.